Question 1

Where can I find my order details?

Accepted Answer

You can find your order details on Yara by logging into your account on our website and navigating to the "My Orders" section. Here, you will see a complete history of your purchases, including order status, tracking information, items purchased, and estimated delivery dates. Additionally, after placing an order, you will receive a confirmation email containing a summary and a direct link to your order details for quick reference. If you have any trouble accessing your order information, our customer service team is available to assist you.

Question 2

How long will it take to receive my order from Yara?

Accepted Answer

At Yara, we prioritise timely delivery while maintaining our commitment to quality and stylish comfort. Once your order is placed, it typically takes 10 to 12 business days to deliver the order within India. You will receive a tracking number as soon as your package ships, enabling you to monitor its progress. For a fast delivery option or international shipping details, please check our Shipping Policy or contact our customer service team. Your perfect outfit is just around the corner.

Question 3

Can I change or cancel my order after it is placed on Yara?

Accepted Answer

At Yara, we strive to process orders quickly to ensure timely delivery. Because of this, changes or cancellations can only be made within a 24-hour time frame after placing your order. Beyond this window, changes or cancellations may no longer be possible. If you need to change or cancel your order, please contact our customer service team immediately through the contact information provided on our website. We will do our best to accommodate your request before the order enters the shipping process. However, once an order has been shipped, changes or cancellations are no longer possible. We're here to make your shopping experience seamless and enjoyable every step of the way!

Question 4

Can I change the address of my order after placing it on Yara?

Accepted Answer

At Yara, we understand that delivery details sometimes need to be updated. If you wish to change the shipping address for your order, please contact our customer service team as soon as possible. Address changes can only be made before the order has been processed and shipped. Once your order is in transit, we are unable to modify the delivery address. To ensure a smooth update, provide your order number and the correct address promptly. This policy helps us maintain the efficiency and reliability of our stylish and comfortable clothing delivery service.

Question 5

When is a product eligible for a return at Yara?

Accepted Answer

At Yara, your satisfaction is our priority! A product is eligible for return only if there is a malfunction or delivery of the wrong product from our end, and it still has all original tags attached. Returns must be initiated within 5 days of delivery to qualify.  To return a product, a clear, unedited unboxing video is mandatory.  We also require the item to be in its original packaging and condition, ensuring it’s ready for resale. Please note that sale items and gifts may have specific return policies, so be sure to review those details on the product page. Kindly read the refund policies.

Question 6

The product I received is slightly different from the image shown, why?

Accepted Answer

At Yara, we strive to provide accurate and high-quality images to represent our clothing items, but slight variations can occur due to several factors. Differences in lighting, screen settings, and photography angles may affect how colours and details appear on your device compared to the actual product. Additionally, some pieces may feature subtle variations in pattern or fabric texture due to the nature of materials or small batch production processes. These differences do not compromise the quality or style of the item and are part of our commitment to offering unique, stylish comfort for every occasion. If you have concerns about your order, our customer service team is available to assist you and provide further information.

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